Frequently asked questions
What is the minimum order amount?
The minimumamount is £20 per order.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.Please find detailed information on our Delivery Services.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.Please find detailed information on our Return and Refund Policy.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.Please find detailed information on our Delivery Services.
How can I track my order?
Tracking information is available for orders placed with the courier DPD, Evri and Royal Mail. Once your order has been dispatched, you will receive tracking update messages directly via the courier.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Do you ship internationally?
Currently we don’t support any international shipping. We apologise for any disappointment caused.
How can I cancel an order?
It is possible to cancel your order before it is dispatched. Please contact our customer service team byinfo@asianova.co.uk and we will cancel your order immediately. If your order has already been dispatched, you can refuse the delivery or return the order as per our returns policy.
What can I do if my order arrived damaged?
Please contact our customer service team by info@asianova.co.uk with a photo of the damage and we will arrange for a resend or a refund of the item(s) right away.
What should I do if my frozen products were defrosted on arrival?
We sincerely apologise for this issue. Please check its condition and contact our customer service team by info@asianova.co.uk with a photo. Our customer service team will follow up immediately.
Why was my order cancelled?
Orders might be cancelled if we did not receive the necessary age-confirmation for age-restricted goods, or we encountered order / payment issues or we did not have stock of the products ordered. Please contact our customer service team by info@asianova.co.uk We can check and follow up immediately.